From: Dave Richards (Dave.Richards@ipsl.co.tt)
Date: Wed Oct 20 2004 - 17:58:10 EDT
Good Day Managers,
Well I've not received any responses yet but we've solved the problem.
FYI here's the synopsis:-
Problem:
The problem was that when some users attempted to login they got the error message "login incorrect" even though their passwords were correct and had not expired.
The system:
Model: AS 4100
Serial Number: NI83206670
O/S: Tru64 4.0F
Patch Kit: DUV40FB18AS0007-20020102
Using Enhanced Security
Solution:
We created a new user using a customised UNIX script that is always used for that purpose. The script apparently updated the user files and corrected whatever problem existed.
Also please note the user files were in the /tcb/files/auth directory and NOT /etc/auth as I had previously stated.
Other Attempts:
Before requesting assistance, we had previously tried resetting the affected users' passwords but got the message "unknown user". We also tried "su - <username>" from root which also gave the "unknown user" message. Rebooting the system also did not work. "autochk" returned a list of all the affected users' accounts with the message "<username> appears in Protected Password database but cannot be retrieved with getprpwent()".
Thanks to all of you that spent any time looking at this issue.
Dave Richards
IT Professional
Industrial Plant Services Limited
Atlantic Avenue, Pt. Lisas Industrial Estate
Pt. Lisas, Couva
Trinidad, W.I.
Ph. (868) 636-6988 x 2717
Fax (868) 636-2538
-----Original Message-----
From: Dave Richards
Sent: Wednesday, 20 October 2004 04:57 PM
To: 'tru64-unix-managers@ornl.gov'
Subject: login incorrect message
Good Day Managers,
We're currently experiencing a problem whereby some of our users are unable to login to the UNIX server. The specs of the server are as follows:
Model: AS 4100
Serial Number: NI83206670
O/S: Tru64 4.0F
Patch Kit: DUV40FB18AS0007-20020102
The problem is that when some users attempt to login they get the error message "login incorrect".
Running the "autochk" command gives us the following message for all users who are unable to login:
"<username> appears in Protected Password database but cannot be retrieved with getprpwent()"
We're using Enhanced Security so the usernames are not in the passwd file, but rather in a separate file for each user in the /etc/auth directory. A comparison of the files of users who are unable to login and those that still are does not show any visible differences.
Any assistance that can be given us would be greatly appreciated.
Dave Richards
IT Professional
Industrial Plant Services Limited
Atlantic Avenue, Pt. Lisas Industrial Estate
Pt. Lisas, Couva
Trinidad, W.I.
Ph. (868) 636-6988 x 2717
Fax (868) 636-2538
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