From: Speakman, John H./Epidemiology-Biostatistics (speakmaj@MSKCC.ORG)
Date: Sat Aug 16 2003 - 12:52:51 EDT
Thanks as always to the list for a speedy reply. As the wrong move might have caused a total loss of everything, I walked a few blocks to a phone and confirmed with support (basically to have someone to blame if it didn't work as advertised) but a number of you had the right answer. Mervyn Weis was the most succinct; I quote:
This is just a suggestion. Perhaps what you are seeing is the result of
not having shut off power to the Controllers and Shelves in the proper
sequence. I have seen the exact same thing happen when the correct
sequence has not been used for shutting off power which also led me to
believe, as in your case, that I had lost the configuration. So, here is
what I would like you to try.
1. From the OCP Front Panel, shutdown the Controllers again in an
orderly fashion - Top then Bottom. [POSSIBLY QUITE IMPORTANT NOTE: If, as in my case, it's waiting for you to enter the WWID of the device (showing all zeroes), it won't let you do anything until you've entered the WWID. Re-entering the WWID has unknown and possibly terrifying consequences; so if it wants you to do that, skip this step and proceed to step 2].
2. Turn off the Controller switches from the back.
3. Turn off the Shelf breakers.
4. Leave off for several minutes.
5. Power on the Shelf breakers and leave for a few minutes until the
shelves and disks are fully functional.
6. Power on the Controller switches from the back.
I believe at this point that you should see the Correct WWID and Storage
Name returning to the OCP Front Panel.
-----Original Message-----
From: Speakman, John H./Epidemiology-Biostatistics
[mailto:speakmaj@MSKCC.ORG]
Sent: Friday, August 15, 2003 4:44 PM
To: tru64-unix-managers@ornl.gov
Cc: Speakman, John H./Epidemiology-Biostatistics
Subject: Panic, crisis - HSV forgot its configuration?
Hi all
We may have a huge problem - maybe not strictly Tru64 related but as our
phones are still down I can't call support so I am hoping someone will
know (maybe even someone from HP can pass this to support and support
can open a call for us via e-mail - we do have a contract!)
He have a two-node cluster of two GS80s running Tru64 5.1Apk3, sharing
an EVA. When the power went out last night, we shut everything down
nice and neat (we have a UPS). We brought it up briefly this morning
when the power came up and everything was OK. We had to bring it down
(nice and neat again) as there was no AC yet.
Now the AC is back on, we bring the EVA up - first thing we notice is it
seems to have forgotten its ID - the top HSV110 says "Enter node
0000-0000-0000-0000"; the bottom one says "HSV110 startup disgnostics
finished". The GS80s can't find boot devices; the Storage Management
Appliance HSV Element Manager says "No storage systems are visible to
this HSV agent".
I will open a call as soon as we get phone lines, but time may be of the
essence for us. Can anyone point me in the direction of (ideally) a
quick fix? Where does the EVA store its configuration info anyway?
Thanks
John Speakman
Memorial Sloan-Kettering Cancer Center, NYC
John
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