From: Melissa Young (thesunlover2002@yahoo.com)
Date: Wed May 25 2005 - 09:48:01 EDT
Hello,
We has encountered four separate instances where
offices with Okidata printers are unable to print a
PDF file from Oracle that is produced via the XML
Report Publisher and delivered directly to the office
printer. The file they are trying to print is an
Equipment Transfer Form.
When clicking on the "Print Form" button, a page with
what appears to be file header information prints,
followed by several blank pages. "Header" example:
%!PS-Adobe-3.0
%%Title: (AcroQfaig4)
%%Version: 1 4
%%DocumentData: Clean7Bit
%%Lang
We then attempted to access and reprint the file
through "View requests" in Oracle. After clicking on
the "View Output" button, then following error
appears:
File does not begin with '%PDF-'
Next, we exited completely out of Oracle, logged back
in and again attempted to access the file through
"View requests". This time Acrobat launches, but locks
up and never loads the page to be printed.
This problem only occurs when the PC being used is a
PC with an Okidata printer, regardless of Acrobat
version (both 5 and 7 were tested). We have also
tested other Acrobat files that are not delivered by
Oracle and are able to open those and print them
normally on the PCs with Okidata printers.
Our troubleshooting on this has reached a dead end and
we do not have a viable workaround for the users
affected. It is our suspicion that the problem lies in
either how the PDF output file is created by Oracle or
in how the Okidata printer is set up on the Solaris 9
servers.
(BTW, I am going to write some more about the
two-hosts-seperation issue later today or tomorrow)
Thank you all!
Melissa Young
UNIX System Admin
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