From: Saxon, Lamar (Lamar.Saxon@AMERICREDIT.COM)
Date: Thu Jan 09 2003 - 13:39:25 EST
Problem is in the US it will now be BUNDLED with software maintenance and
cannot be separated. You will be paying for Support Line whether you use it
or not with each machine purchased or upgraded. That is the problem I have
with this issue. We like the per incident support contract we have since we
have only opened like 5 PMRs in 3 years.
That was the guts of the post. You will be charged for Support Line with
the purchase of AIX or upgrade of AIX now.
Lamar
-----Original Message-----
From: Green, Simon [mailto:SGreen@KRAFTEUROPE.COM]
Sent: Thursday, January 09, 2003 12:02 PM
To: aix-l@Princeton.EDU
Subject: Re: Okay quick poll and maybe some information for some of you...
The situation over here has been different for a long time. Since I've been
working on AIX, we've always had to pay for AIX support. Originally, IBM
didn't offer it at all in the UK!
At the moment, we get our software support in the UK from an IBM business
partner. There are several who offer support, and IBM are in the market as
well, now so there's some competition to keep everyone honest.
Can you not go to another supplier in the USA?
Simon Green
Senior Technical Analyst
Server Management (UNIX Services)
Philip Morris ITSC-E
Tel: +44 1242 284318
Fax: +44 1242 284510
-----Original Message-----
From: Saxon, Lamar [mailto:Lamar.Saxon@AMERICREDIT.COM]
Sent: 09 January 2003 17:20
To: aix-l@Princeton.EDU
Subject: Okay quick poll and maybe some information for some of you...
Something we discussed in our meeting with IBM yesterday.
Most of you know since last year you had to by software maintenance for AIX
with any new system install.
<SNIP>
Any body else heard this ? I know some of my friends with Government
contracts have already experienced this fun... With 50+ machines, we never
forecast these cost and will be hard to convince management of upgrading and
staying within licensing...
So much for the days of media charge...
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