From: Stefan Farrelly (stefan.farrelly@btinternet.com)
Date: Fri Aug 03 2007 - 02:26:26 EDT
Thats not true here in the UK. HP spawned off a company called Poenix
who not only do hw support but are authorised to do software os/patch
support as well.
Willy Perez wrote:
>
>
> Just an FYI on HP 3rd party software.
>
>
>
> ------------------------------------------------------------------------
>
> From: Krishnan Seshadri
> Sent: Thursday, August 02, 2007 5:58 PM
> To: Willy Perez
> Subject: RE: [HPADM] looking for references for an HP maintenance
> company "Source Direct"
>
>
>
> Willy
>
>
>
> From what I heard from 3rd party companies is the fact that no one is
> authorized to provide software support on HP software/OS and Patches.
> Hardware support can be done through 3rd party if they are reliable
> from their track record. Software contracts should still go through HP.
>
>
>
> Krishnan
>
>
>
> ------------------------------------------------------------------------
>
> From: Willy Perez
> Sent: Thursday, August 02, 2007 1:33 PM
> To: Unix Administration
> Subject: FW: [HPADM] looking for references for an HP maintenance
> company "Source Direct"
>
>
>
>
>
> Would anyone like to help this poor soul.
>
>
>
> -----Original Message-----
> From: hpux-admin-owner@DutchWorks.nl
> [mailto:hpux-admin-owner@DutchWorks.nl] On Behalf Of Lynne Seamans
> Sent: Thursday, August 02, 2007 1:02 PM
> To: hpux-admin@dutchworks.nl
> Subject: [HPADM] looking for references for an HP maintenance company
> "Source Direct"
>
>
>
> We are increasingly struggling with HP's support and the complexity of
>
> their contract system, and so when we were approached by a third party
>
> vendor who claims to be able to do all our HP hardware AND software
>
> support, we were intrigued.
>
>
>
> Has anyone out there done any business with an outfit called
>
> "SourceDirect"? Any recommendations or horror stories to report?
>
>
>
>
>
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