From: Bob.Kelley@BRINKSINC.COM
Date: Wed May 28 2003 - 11:37:26 EDT
I was not aware of STK supporting RS6K hardware! I have had good luck with
both support structures and want to make you aware that IBM must first
certify that used hardware before they will put it on a maintenance
agreement. This should be a no charge issue from the getgo, and fall under
the maintenance agreement. IBM should be able to certify its own hardware??
Bobby Kelley
Sr. AIX/UNIX Administrator
BRINKS
972-877-5341
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| To: aix-l@Princeton.EDU |
| cc: |
| Subject: Re: Hardware Support : IBM vs STK |
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I had STK support though NASA (National Association of Systems
Administrators) STK did the hardware calls for them. I am very happy them
the support we get.
We had bought a used S70 from IBM, IBM came in and did the install, the box
would crash very 3-6 hours or so during testing, IBM replaced many parts
but
still failed, then they wanted to start charging us to fix the box, it was
not yet under or maintenance with NASA yet, but NASA sent in the STK guys
and worked all night with them to get this fixed, something IBM could not
do
in 8 days they did in 37 hours.
HTH
Vince
-----Original Message-----
From: IBM AIX Discussion List [mailto:aix-l@Princeton.EDU] On Behalf Of
Yard, John
Sent: Friday, May 23, 2003 3:21 PM
To: aix-l@Princeton.EDU
Subject: Hardware Support : IBM vs STK
We have 10 RS6000 boxes
and a number of external raid devices
(2104) and some ssa. We are considering
replacing IBM hardware support with STK.
Does anyone have any comments
regarding their STK hardware support in a
RS6000 environment ?
John Yard
AIS UCLA
310-825-1725
jyard@ais.ucla.edu
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