UPDATE: Problems with volume on Storageworks MSA 1000

From: kdea@alpine-la.com
Date: Wed Jun 22 2005 - 18:36:38 EDT


Hello Managers,

I've gotten a few responses and suggestions, but I'm still having this
problem. Dr. Blinn believes that it's a firmware incompatibility between
the ES45, and the MSA 1000, and suggested I downgraded it. Since I had the
problem, even with the ES45 firmware at 6.7, I think the fault is more the
MSA 1000. If anyone has firmware files for the MSA 1000, older than 4.32A,
please point it out to me.

Joachim Jaeckel asked if the connection type on the MSA 1000 was set to
'Tru64'. It was not. It was set to 'default'. When I made this change,
the SCSI errors that I posted in the original message seems to have
disapperared from my messages. However, the disks still will not mount
without saying 'I/O error'.

I was asked about patches, and it does have patch kit
T64V51BB25AS0004-20040616 OSF540 on it which is Tru64 5.1B-2, I think. I
can't seem to get the latest patch, 5.1B-3 installed on it. When I try to
install, it keeps going back to the menu.

Just to clear up any confusion, I already had a shelf's worth of disk on
the MSA 1000, that had already been partitioned and has data on it. I've
added another shelf. After the firmware flash, I can't get the existing
disks to mount.

---Original message---

I have been tasked to add storage shelves to our StorageWorks MSA 1000
connected to an ES45 (Tru64 5.1B), and it's been one problem after another.
When I first turned off the MSA 1000 to connect the shelves, and turned it
back on, one of the original drives showed up bad. That was replaced.
Then I upgraded the firmware to v.4.32A (I believe from 4.31). I also
upgraded the ES45 firmware to v6.9. But now I can't get my existing or new
volumes that are on the MSA 1000 to show up. I keep getting this message
upon bootup.

Jun 21 11:43:21 vega vmunix: cam_logger: SCSI event packet
Jun 21 11:43:21 vega vmunix: cam_logger: hardware_id=82 bus 5 target 0 lun
2
Jun 21 11:43:21 vega vmunix: cdisk_check_sense
Jun 21 11:43:21 vega vmunix: Hard Error
Jun 21 11:43:22 vega vmunix:
Jun 21 11:43:22 vega vmunix: Hard Error Detected
Jun 21 11:43:22 vega vmunix: Hardware ID = 82
Jun 21 11:43:22 vega vmunix: COMPAQ MSA1000 VOLUME 4.32
Jun 21 11:43:22 vega vmunix: Active CCB at time of error
Jun 21 11:43:22 vega vmunix: CCB request completed with an error
Jun 21 11:43:22 vega vmunix: Error, exception, or abnormal condition
Jun 21 11:43:22 vega vmunix: ILLEGAL REQUEST - Illegal request or CDB
parameter

My volumes will not mount, and if I try, I get a vague error about I/O
error. There are no errors on the MSA 1000 itself. I can create a diskset
and delete them. All the disks are fine. I tried removing the new volume
and disconnecting the new shelves, but even the old volume will not show
up. I am powering them in the right order, shelves, wait, MSA1000, wait,
ES45.

If anyone knows what's going on I would appreciate it.

--
Kevin Dea
UNIX System Administrator
Alpine Electronics Research of America


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