From: Richardson, Robert (RRichardson@activision.com)
Date: Fri Nov 15 2002 - 14:36:02 EST
Hi,
I have been having problems configuring a remote printer that communicates
thru
our firewall. I ran a diagnostic via hppi and received the following:
System:
1) Verify installation of software
2) Examine spooler operations
Printer/Network:
3) Test network printer's accessibility
4) Print a test page to printer
5) View HP JetDirect interface's current configuration
6) Install BOOTP subsystem (super-user only)
7) Show HP JetDirect interface's protocol settings
8) Display operational and protocol statistics
9) Enable/Disable Realtime Model Script Update (super-user only)
?) Help q) Quit
Please enter a selection: 3
Enter the network printer name or IP address (q - quit): printer01
ACTION: check if it's an HP network printer, and if the local
host has access to it....
RESULT:
*** Receive NO snmp response!
*** (printer down, cable off, or wrong Get community name?)
No response!
Either incorrect GET community name, not an HP network
printer, or encountering other problems.
The SET community name and GET community name are <SET>.
This is an HP LaserJet 5000 Series printer. The Sun box is a
SF-3800 with Solaris 5.8.
Any thoughts?
Robert Richardson
Activision Studios
310.255.2247
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