how do you manage documentation?

From: John Christian (john.christian@TheCReGroup.com)
Date: Thu Mar 03 2005 - 16:32:49 EST


Sunmanagers,

I'm looking for suggestions on a centralized documentation management system
that would be shared by a team of 5 sysadmins and a few PHB's. There are some
similar threads in the archives, but they're a few years old. I'm interested
in the latest trends used by list members and their experience with actually
using a particular tool/approach over time.

The documents would include server build recipes, backup/restore procedures,
inventory spreadsheets, meeting notes, good PDF's, outage calendar, and other
documentation related to the IT department. The documentation that currently
exists includes files such as Word, Excel, Visio, txt files, e-mails, and
more. We would like to have a central repository that includes most of the
following features:

runs on a 'nix
browser accessible
searchable
login password
revision control
easy to upload new content
menus self update with new content

We've considered:
a shared folder with topical subfolders (too much dir sprawl, no revision
control)
internal web server (updating html code and FTPing new docs sucks for PHBs)
TikiWiki
OpenCms
convert everything to XML (cool, but probably not gonna happen)
Borland StarTeam (spend money on s/w instead of beer? yuck!)

Pros, cons, and any suggestions are very welcome. Will summarize.

-John
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