SCSI Errors - Tapes DOWNED - QLOGIC HBA's

From: Francisco Puente (fpuente@itconvergence.com)
Date: Mon Feb 07 2005 - 14:46:53 EST


Hello list,

First of all, the configuration:

Solaris 8
Netbackup Datacenter 4.5MP6
SunFire 6800
Robotic library ADIC Scalar 100 - 50 slots - 2 tape drives SONY SDX-700C
connected via SCSI.
SAN Clariion CX600 - Connected via FC.
HBA QLOGIC ISP10160 - QLogic Ultra3 Scsi driver is
11.8.0,REV=2001.11.29.10.46

---
Whenever I try to run a backup scheduled/manual, I get this error from
/var/adm/messages and both drives go DOWN aborting all the backup queue.
ADIC support upgraded the library firmware and RMU firmware, with no luck yet,
still failing. I was looking for newer drivers for the QLogic's, no luck.
There is no qus.conf/glm.conf in the system.
I've tried 'cfgadm -al', but it just hangs there forever, no output at all.
Please see logs attached:
================
Feb  7 10:50:08 foo.com scsi: [ID 243001 kern.info]
/ssm@0,0/pci@1a,600000/pci@1/scsi@4/st@2,0 (st244):
Feb  7 10:50:08 foo.com         Variable record length I/O
Feb  7 10:56:05 foo.com scsi: [ID 107833 kern.warning] WARNING:
/ssm@0,0/pci@1a,600000/pci@1/scsi@4/st@1,0 (st242):
Feb  7 10:56:05 foo.com         Error for Command: write
Error Level: Fatal
Feb  7 10:56:05 foo.com scsi: [ID 107833 kern.notice]   Requested Block: 0
Error Block: 0
Feb  7 10:56:05 foo.com scsi: [ID 107833 kern.notice]   Vendor: SONY
Serial Number:
Feb  7 10:56:05 foo.com scsi: [ID 107833 kern.notice]   Sense Key: Aborted
Command
Feb  7 10:56:05 foo.com scsi: [ID 107833 kern.notice]   ASC: 0x47 (scsi parity
error), ASCQ: 0x0, FRU: 0x0
Feb  7 11:00:45 foo.com scsi: [ID 107833 kern.warning] WARNING:
/ssm@0,0/pci@1a,600000/pci@1/scsi@4/st@1,0 (st242):
Feb  7 11:00:45 foo.com         SCSI transport failed: reason 'timeout':
giving up
Feb  7 11:00:45 foo.com scsi: [ID 107833 kern.warning] WARNING:
/ssm@0,0/pci@1a,600000/pci@1/scsi@4/st@1,0 (st242):
Feb  7 11:00:45 foo.com         SCSI transport failed: reason 'reset': giving
up
================
 And this is from cfgadm:
================
#cfgadm -s "match=partial,select=class(scsi):ap_id(c):type(scsi)"
Ap_Id                          Type         Receptacle   Occupant
Condition
c0                             scsi-bus     connected    configured   unknown
c1                             scsi-bus     connected    configured   unknown
c2                             scsi-bus     connected    configured   unknown
c3                             scsi-bus     connected    configured   unknown
c8                             scsi-bus     connected    configured   unknown
c9                             scsi-bus     connected    configured   unknown
=================
Any help will be very welcome, I'll summarize to the list.
Thanks,
Francisco
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