From: Allan West (allan@clas.ufl.edu)
Date: Mon Mar 15 2004 - 14:54:54 EST
I am quite impressed; I got more than three times as many helpful
answers as "Out of Office Reply" messages from folks with misconfigured
email clients. >8^)
Information I gleaned from the replies:
1) T3 array batteries have a life-cycle timer which causes them to
stop after some number of hours of use
2) Power Supplies are hot swappable and redundant, so you can
theoretically fix them while the unit is running (not tested)
3) Sun does not sell the batteries separately any longer
4) Sun replaces the entire power supply #300-1454, including the
battery, under warranty or service contract (I have neither
for this unit)
5) several vendors* have or can get the battery pack for $250-$300,
though stock seems limited
6) some organizations have rebuilt battery packs by buying the
individual cells and building their own (I plan to try this)
* vendors recommended by correspondents:
(this vendor has replied, and I am purchasing through Alta)
Alta Technologies
Michael Carter <mike.c@altatechnologies.com>
Sun/Cisco/IBM Sales
763-475-5327 (direct)
800-546-2582 (Ext. 327)
763-475-5331 (fax)
www.altatechnologies.com
AOL instant messenger mikec at alta
(contacted, currently out of stock)
Computech Systems Corporation
11421 NE 120th Street
Kirkland, Washington USA 98034
Greg King <gregk@computech.com>
800-882-0201
425-216-0591
(contacted, no reply yet)
Computer Computer
http://www.com-com.co.uk/
2 Constable Crescent, London, N15 4QZ, UK
+44 208 885 9900 (voice)
+44 208 880 9122 (fax)
ian@com-com.co.uk
(contacted, no reply yet)
Marathon International
1274 Anvilwood Ave
Sunnyvale, California 94089
http://www.marathon-int.com/
oem@marathon-int.com
800-783-7354
408-400-8600 (voice)
408-400-8601 (fax)
and Sun is still working on providing a helpful answer.
If I get specs on rebuilding the battery packs, I'l post a followup
summary.
Many thanks to:
Bob Plagens, Peter Krotkov, Mike Carter, Jim Campbell, Luigi Marra,
Scott Mickey, Matt Garrett, Bob Rahe, Deb Crocker, Eugene Schmidt,
Mark Walsh, Clovis Souza, Kris Hogg, Michael Stalnaker, and a couple
of people whose names were non-obvious from their reply.
I appreciate everyone's assistance! Allan
Original question follows:
> Greetings,
> We have three Sun T3 disk arrays, and one of them has had a failure of
> the battery backup (for the cache) in the power supply. The part number
> is 370-3956 Battery Pack, NIMH. Sun no longer carries the part, nor any
> refurbs. For $200/hr they could come look at the part, and supposedly
> fix it. I have no idea how they would fix dead batteries they don't
> carry replacements for.
>
> Have any of you bought a replacement battery for a T3 array from a
> third-party vendor? If so, can you give me the vendor's name and the
> part number they use? Google has zero responses for the Sun part
> number, and I can't find specs on the part to start asking battery
> vendors about it. The unit is in production, so we want to get a
> replacement battery and only take the unit offline once for the repair,
> not twice to get specs off the battery and then replace it later.
>
> Thanks, Allan
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