From: Griffor, Bob (COMFIN, VFS, IT Contractor) (bob.griffor@ge.com)
Date: Tue Jun 03 2003 - 14:39:12 EDT
SunManagers:
I have a server that we use in our testing environment. It is set up almost
identical to one that we have in production, except when a users goes to print
ANYTHING, it hange in the print spooler. We use HP JetAdmin to set up our
spools. This happens to any non-root user that sends a job to the printer. I
cannot seem to find anything that is different between the production env and
the test env that would make them behave differently.
Any help would be greatly appreciated.
THANKS!
--Bob
root@test01:/var/spool/lp/tmp/test01 # ls -la
total 4
drwxrwxr-x 2 lp lp 512 Jun 3 11:20 ./
drwx--x--x 4 lp lp 512 Jan 21 2002 ../
-rw-r--r-- 1 lp lp 12 Jun 3 11:20 .SEQF
-rw------- 1 root other 0 Jun 3 11:20 1
-rw------- 1 lp lp 84 Jun 3 11:20 1-0
root@test01:/var/spool/lp/requests/test01 # ls -la
total 3
drwxrwx--- 2 lp lp 512 Jun 3 11:20 ./
drwxrwxr-x 3 lp lp 512 Jan 21 2002 ../
-rw-rw---- 1 lp lp 48 Jun 3 11:20 1-0
*************************************
* DIAGNOSTICS *
* HP JetAdmin Utility for UNIX *
*************************************
System:
1) Verify installation of software
2) Examine spooler operations
Printer/Network:
3) Test network printer's accessibility
4) Print a test page to printer
5) View HP JetDirect interface's current configuration
6) Check BOOTP and TFTP operations (super-user only)
7) Show HP JetDirect interface's protocol settings
8) Display operational and protocol statistics
?) Help q) Quit
Please enter a selection: 2
The HP JetAdmin utility provides diagnostic capabilities. This
unique diagnostic tool will help you to identify the source of your
printing problems.
Please re-submit the print job to the SAME queue with the SAME
options selected as when the problem occured. HP JetAdmin utility
will try to locate and isolate the source of the problem.
NOTE: This operation requires that the target queue be empty during
the diagnostic operation.
Enter the name of the lp queue (? - listing; q - quit): lp2_1
scheduler is running
lp2_1-1 apps11 535 Jun 03 11:20 on lp2_1
Spooler:
OK (running)
lp2_1:
OK (accepting jobs); OK (enabled)
lp2_1:
there are other jobs in queue
lp2_1 needs to be empty!
Clear the queue, then restart this operation.
_______________________________________________
sunmanagers mailing list
sunmanagers@sunmanagers.org
http://www.sunmanagers.org/mailman/listinfo/sunmanagers
This archive was generated by hypermail 2.1.7 : Wed Apr 09 2008 - 23:26:31 EDT