Re: listening to people/offices when on-hold on the phone

From: Joel Eusebio (joele@telus.net)
Date: Fri Jun 22 2007 - 14:16:35 EDT


Good point. And what if you were on hold while calling from work? And suddenly
your co-worker shouts out loud "is the password on this server still....." :)

cheers,

Joel

Quoting Robin Wood <dninja@gmail.com>:

> Hi
> Imagine the situation, you get a message to call someone, your call
> gets answered by an automated system which says there may be a few
> minutes wait and gives you the bad hold music. You hit the hands free
> button on the phone and get on with work while you wait for it to be
> answered.
>
> Unless you mute the call, the person/system on the other end of the
> call could be listening in while pretending to be on hold and
> potentially hear all that is going on around you.
>
> It is a random attack vector but it could allow an attacker to pick up
> all sorts of information. I thought about it while sitting on hold for
> over 30 mins trying to get through to my mobile phone support line
> last night. If they had been listening they would know what I had for
> dinner.
>
> Anyone tried listening in like this? Anyone got any comments?
>
> Robin
>
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