From: Marshall, Richard (Richard.Marshall@Arbella.com)
Date: Tue Mar 07 2006 - 07:54:35 EST
Hi:
We are using Filenet and an HP Surestore 1200ex optical jukebox to manage
documents. Lately we have been having lots of hardware issues with the
jukebox, picker arm, motors, controllers etc. . It seems HP replaces one
part, runs their diagnostics, claim everything else is fine and 2 days later
we have another hardware issue.
Has/Does anyone in the field have the same issues, what has HP recommended
or done to resolve?
Thank You
Richard Marshall
IS Senior Technical Specialist
Arbella Insurance Group
617-328-2921
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