LBE Web Helpdesk is a multi-user helpdesk system operated entirely from your web browser. It minimizes the number of calls that your helpdesk receives by allowing your users to create and monitor their own helpdesk jobs using a standard web browser. Helpdesk operators can respond from anywhere that has internet access.

Deploying LBE Web Helpdesk is simple as the application isn't installed on users' machines, they just log on using their web browsers. It can be used on a department or company intranet, extranet, the Internet or even a stand-alone PC. The web servers needed to run it are freely available from Microsoft and run on Windows 95/98/NT/2000 machines.

Leigh Business Enterprises Ltd. are also an Application Service Provider (ASP), allowing users to rent the application for a quarterly fee - the ideal solution for busy helpdesk managers who need a system set up quickly, at a low outlay. LBE Web Helpdesk keeps a full audit trail of all work and can use e-mail to keep both the customer and operators fully informed of progress. Customizable records mean that you can keep the information which is important to your business. Then, when it is time to produce management reports, use one of the many supplied reports.

LBE Web Helpdesk is priced per concurrent user, so you only pay for the number of licences you need to meet your expected peak usage, whilst allowing everyone to have access to it. A licence which allows unlimited concurrent users is also available

1. web-based
2. multi-user
3. minimal deployment issues
4. integrates with e-mail
5. uses either Access or SQL server database
6. can be rented as well as purchased
7. complete audit trail
8. easy to understand
9. simple to install
10. priced to suit all businesses