From: pSeries AIX Geek (aixgeek@YAHOO.COM)
Date: Wed Feb 18 2004 - 12:54:24 EST
Personally, I've had experience with SMS and it's been
hit or miss. Then again, I guess IBM is this way, but
SMS has been more likely to "draw a line in the sand"
and not step over it, than IBM is.
- pAG
--- "Gosselin, Mark" <gosselinm@NETSCOUT.COM> wrote:
> I've used both SMS and Northop-Grumman... SMS was a
> considerable savings over N-G. for the same
> support. They will do 24X7 for "critical servers"
> and weekday service for other non-critical systems.
> You make the call on what is to be termed
> critical....
>
> I've been very pleased with SMS.
>
> Mark L. Gosselin
> Manager, Unix Services
> NetScout Systems, Inc.
> 310 Littleton Road
> Westford, MA 01886
> ph: 978-614-4219
> fx: 978-614-4014
> email: mgosselin@netscout.com
>
> -----Original Message-----
> From: Mark Schlechte [mailto:MSCHLECH@REGINA.CA]
> Sent: Wednesday, February 18, 2004 10:09 AM
> To: aix-l@Princeton.EDU
> Subject: Re: question about hardware maintenance
> options
>
>
> OK thanks. I guess I'll start the ball rolling and
> see where we get.
>
> Mark
>
> >>> BVerzal@KOMATSUNA.COM 02/17/04 02:01pm >>>
> We are still undecided (pancake syrup moved faster
> in winter, than we
> move).
>
> So far, I've looked at Storagetek, SMS and Service
> Express. Another one
> that recently came to light was Northrup-Grummand
> (sp).
>
> Savings so far are a minimum of 30%.
>
> BV
>
--------------------------------------------------------
>
> "If everything is coming your way, then you are in
> the wrong lane"
>
> Bill Verzal
> AIX Administrator, Komatsu America
> (847) 970-3726 - direct
> (847) 970-4184 - fax
>
>
>
> Mark Schlechte
> <MSCHLECH@REGINA.
> CA>
> To
> Sent by: IBM AIX
> aix-l@Princeton.EDU
> Discussion List
> cc
> <aix-l@Princeton.
> EDU>
> Subject
> question
> about hardware maintenance
> options
> 02/17/2004 01:45
> PM
>
>
> Please respond to
> IBM AIX
> Discussion List
> <aix-l@Princeton.
> EDU>
>
>
>
>
>
>
> I see BV posted a similar post last summer about
> alternatives to using IBM
> for hardware support.
> We currently have most of our servers on "7/24
> coverage all parts and
> labour" and I am wondering what options there are to
> save some $$.
>
> My plan is to start with IBM and see what options we
> have there.
> I know we will also need to determine what risk we
> are willing to take but
> the issue is we have very
> few support calls to IBM so it needs to be reviewed
> and justified.
> We are located in Western Canada so I know my
> options are limited compared
> to the larger US cities. I assume another
> arrangement would be getting
> some technical support from an IBM business partner
> and then get parts
> shipped overnight for replacement by our staff (me).
>
> Just wondering what other companies do for hardware
> support...
>
> Mark
>
>
>
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