From: Bill Verzal (BVerzal@KOMATSUNA.COM)
Date: Tue Feb 17 2004 - 15:29:55 EST
We've not spoken with the references yet. Again - we are talking about
syrup in January here.
>From their dog-and-pony shows, the service and support seems good, but then
again, Microsoft looks good in presentations...
BV
--------------------------------------------------------
"If everything is coming your way, then you are in the wrong lane"
Bill Verzal
AIX Administrator, Komatsu America
(847) 970-3726 - direct
(847) 970-4184 - fax
"Harvey, Bruce
T."
<BTHarvey@LMUS.LE To
GGMASON.COM> aix-l@Princeton.EDU
Sent by: IBM AIX cc
Discussion List
<aix-l@Princeton. Subject
EDU> Re: question about hardware
maintenance options
02/17/2004 02:13
PM
Please respond to
IBM AIX
Discussion List
<aix-l@Princeton.
EDU>
30% savings is only good when the service is just as good. If the service
is 30% less as well, ....
How do their references rate them ... especially compared to IBM?
Bruce T. Harvey
Legg Mason Wood Walker, Inc.
Corporate Technology - UNIX Admin.
Red Run 2nd Floor - Owings Mills, MD
(410) 580-7383 - BTHarvey@LeggMason.com
-------------------------------------------------------
-----Original Message-----
From: Bill Verzal [mailto:BVerzal@KOMATSUNA.COM]
Sent: Tuesday, February 17, 2004 3:02 PM
To: aix-l@Princeton.EDU
Subject: Re: question about hardware maintenance options
We are still undecided (pancake syrup moved faster in winter, than we
move).
So far, I've looked at Storagetek, SMS and Service Express. Another one
that recently came to light was Northrup-Grummand (sp).
Savings so far are a minimum of 30%.
BV
--------------------------------------------------------
"If everything is coming your way, then you are in the wrong lane"
Bill Verzal
AIX Administrator, Komatsu America
(847) 970-3726 - direct
(847) 970-4184 - fax
Mark Schlechte
<MSCHLECH@REGINA.
CA> To
Sent by: IBM AIX aix-l@Princeton.EDU
Discussion List cc
<aix-l@Princeton.
EDU> Subject
question about hardware maintenance
options
02/17/2004 01:45
PM
Please respond to
IBM AIX
Discussion List
<aix-l@Princeton.
EDU>
I see BV posted a similar post last summer about alternatives to using IBM
for hardware support.
We currently have most of our servers on "7/24 coverage all parts and
labour" and I am wondering what options there are to save some $$.
My plan is to start with IBM and see what options we have there.
I know we will also need to determine what risk we are willing to take but
the issue is we have very
few support calls to IBM so it needs to be reviewed and justified.
We are located in Western Canada so I know my options are limited compared
to the larger US cities. I assume another arrangement would be getting
some technical support from an IBM business partner and then get parts
shipped overnight for replacement by our staff (me).
Just wondering what other companies do for hardware support...
Mark
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