From: Mark Schlechte (MSCHLECH@REGINA.CA)
Date: Tue Feb 17 2004 - 14:45:29 EST
I see BV posted a similar post last summer about alternatives to using
IBM for hardware support.
We currently have most of our servers on "7/24 coverage all parts and
labour" and I am wondering what options there are to save some $$.
My plan is to start with IBM and see what options we have there.
I know we will also need to determine what risk we are willing to take
but the issue is we have very
few support calls to IBM so it needs to be reviewed and justified.
We are located in Western Canada so I know my options are limited
compared to the larger US cities. I assume another arrangement would be
getting some technical support from an IBM business partner and then get
parts shipped overnight for replacement by our staff (me).
Just wondering what other companies do for hardware support...
Mark
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